Services

Company Background

SecureData Security has introduced an eDoctor service in 1999. The service was based around the technician regularly visiting the client. The technician would visit the client on a weekly basis because at the time virus pattern files were distributed on a weekly basis. During the visit the technician's main responsibility was to ensure the pattern files were up to date.

The solution is dating as the pattern files are now regularly released every second day to and the frequency is heading towards daily. In the last few months there have been instance of multiple pattern files released within one day. With this in mind and the requirement of our customers to be protected against the latest threats, SecureData Security has introduced the new managed services concept. This is an extension of the eDoctor service.

With the new types of threats it is imperative for an organization to have daily checks on the updating and deployment of patches and fixes to the antivirus and Operating systems to counter the risks imposed by these threats. These threats are more commercial in nature than the previous generation which were developed for the intellectual gratification of the writer. The main difference to the organization is that the previous generation of threats were developed to be discovered whereas the newer threats remain discreet.

SecureData Security managed services solution is based on a fix monthly amount and prepaid onsite hours. Unused prepaid hours will be transferable to the new period; the concept makes it easier and less frustrating for the customer when a SecureData Security technician is required on site. A discount structure is also applied on the number of prepaid hours bought at a given time.

The fix monthly fee will include:
  1. An initial audit of the clients environment and recommendations to remediate.
  2. Daily site analysis of the client's TMCM reports.
  3. Immediate action to exceptions raised by the TMCM Server.
  4. Updating failed.
  5. Deployment failed.
  6. Virus / Spyware Action taken failed.
  7. Weekly & Monthly reports givingan overall view of the clients anti-virus position.
  8. Monthly trends to assist clients in planning a continued successful implementation.
  9. The exceptions will be actioned remotely.
  10. If onsite visits are required the prepaid hours will be used and thereafter normal time & materials.
  11. Trend Micro Updates originating in South Africa.
Backing the service are a team of senior technicians who will assist and audit the process to ensure a pro-active and value service for the client.

Cost of ownership is the real cost of software and needs to be balanced with the cost of the risk a company may incur as a result of downtime or a breach in security. Downtime has two sides to it. The first is the quantifiable financial side, this side one can easily measure and put a monetary value to it. Secondly is the customer's perception and this side is not easy quantifiable.

Comparing costs of a service and product against the expenditure column of the income and expenditure sheet will only make sense if the risk of not having income at all is taken into account because of downtime, customer confidence and customer experience has dropped as a result of the computer systems being down or compromised.

The base option is for up to 200 users in a single location. The cost of this is R5 000.00 or R 5 750.00 if the 3G Backup connectivity is included.

Onsite hour can be bought in bundles as follows:
8 Hours R 3 600.00
16 Hours R 6 400.00
32 Hours R11 200.00

Please note this includes travelling time and is within a radius of 100Km of Johannesburg, Cape Town and Durban. 		 

Solutions

Risks & Assumptions
Risks
Assumptions

Executive Report

The Current Status